Privacy Protection Policy
Guangzhou Fanhong Animation Technology Co., Ltd. (including all affiliated companies and subsidiaries, collectively referred to as "Fanhong Animation", "us" or "our company") is committed to protecting your privacy. Our goal is to ensure that you have a good experience on our website www.hxt5.com (hereinafter referred to as "this website"), while also ensuring the security of your personal information.
Your privacy is of utmost importance to us. Please read this "Privacy Policy" to understand the types of information we may collect from you, as well as how we use and protect your information. By accessing this website, you indicate your acceptance and agreement to the practices, terms and conditions stated in this "Privacy Policy".
The information covered by this privacy policy
Personal Information. It refers to any information that, when used alone or in combination with other information, can directly or indirectly identify a specific individual. Examples of personal information include name, address, email address, phone number, any identification number or location data. Aggregate Information. Information may be processed through aggregation and/or anonymization. When information is aggregated, it is combined with the information of other customers and users. Aggregate information containing personal information remains considered as personal information until it has undergone anonymization processing.
Anonymized information. When information undergoes anonymization processing, without additional information, this information will no longer be able to be attributed to a specific individual; for example, how many users have viewed a particular piece of content on the website, or the videos or advertisements. Such information cannot be used to identify your identity. Generally speaking, the usage data collected when you visit this website has been aggregated and anonymized, so it cannot identify your personal identity and does not fall under "personal information".
Children's personal information. This website is not intended for children, and hxt5.com will not knowingly collect personal information from children under the age of 13 (or the equivalent minimum age in relevant jurisdictions). If we learn that personal information of a child has been collected, and if the user is under 13 years old, we will delete the relevant personal information from the system. If you believe that we may have inadvertently collected personal information of a child under 13 years old (or information about that child), please contact us at mdhakim31108653@gmail.com.
What information do we collect?
Your account information and customer support. If you fill out forms, register an account on this website, or communicate with us via phone, email, and social media accounts, you may provide us with information about yourself, which may include personal information. Such information includes the content you provide in the following situations: subscribing to any of our services on this website; searching for products; using other social media features on this website; participating in various activities, downloading firmware, software and applications; or reporting problems related to this website or our products, and other similar circumstances.
Request for support. The personal information you provide to us may include your name, address, email address, phone number and other contact details, as well as any other information that can be used to identify your individual identity.
Equipment and technical information. When you visit this website, we will automatically collect relevant information, including:
·Technical information, including the Internet Protocol (IP) address used to connect your computer or other device to the Internet, the type and version of the browser, the time zone setting, the type and version of browser plugins, the operating system and platform, as well as language preference settings. Such information is usually provided automatically by your web browser and we did not specifically request it.
Regarding the information of your visit to this website, including the complete and unified resource locator (URL) of the links, paths, and exits from the website (including the date and time); the products you browsed or searched for; the page response time; download errors; the duration of access to specific pages; the videos watched; page interaction information (such as scrolling, clicking, and mouse hovering); and the browsing methods when leaving the page.
Equipment and technical information.
Cookies and other trackers Our website uses certain tags, log files, web beacons and similar tracking tools from third parties (collectively referred to as "Cookies"). Cookies are small data files stored on your hard drive or device memory, which help us improve our services and enhance your user experience. Web beacons are transparent electronic images that can be used in our services or emails, which assist in placing Cookies, tracking visits, understanding usage patterns and the effectiveness of advertising campaigns, and determining whether an email has been opened and read.
We use cookies and similar tracking technologies (collectively referred to as "cookies") to collect and use your personal information, including for delivering targeted advertisements. For more information on the types of cookies we use, their purposes, and how to control cookies, please refer to our Cookie Notice. According to applicable laws, we will obtain your consent before using certain types of cookies on our website and platform.
Please note that when you click on our website links to access third-party websites or services, these third parties may use their own cookies. This policy and our Cookie Notice do not apply to the use of cookies or the collection of your data by any third-party websites or services.
We receive information from other sources. We maintain close cooperation with third parties who provide us with services (such as business partners, technical/delivery service subcontractors, advertising networks, data analysis service providers, search information providers, etc.); we may receive information about you from these third parties.
How do we use information?
We use the information we have collected for various purposes. These purposes will be consistent with the original intention for which you provided the information to us, or they will be related to that original intention. The uses of this type of information mainly include:
· Assist you in purchasing and/or downloading our products;
·Verify the usage of your account, or your purchase and/or usage of our products;
Register your product in our product database;
· Fulfill the obligations under any contract we have entered into with you, and provide you with the information, products and services that you have requested from us;
· Provide you with customer support assistance;
·Communicate and manage the matters related to customer promotion activities and questionnaire surveys;
· Provide the products you have requested;
· Provide you with information about the products you are using, such as new features, bug fixes, service disruptions or upgrades;
· Assist us in developing new products and improving existing ones;
· Provide (or allow the selected third party to provide) to you information about goods or services that we believe you might be interested in. We will only contact you electronically when you have chosen to receive marketing information. "Opt-in" means that you have taken a clear action to indicate your willingness to receive such information, such as checking a checkbox or clicking a button;
·Notify you of any changes to this website and its products, as well as any changes to our terms, conditions and policies;
·Manage this website and its products for internal operational purposes, including troubleshooting, data and statistical analysis, testing, research and surveys;
·Improve this website and ensure that the content is presented in the most effective way for you and your computer or device.
· Ensure the security of this website;
Monitor and manage the interactive functions you have chosen to participate in on this website and the related products, including online forums and chat rooms related to our products;
· Assist you in browsing this website;
· Assist you in remotely accessing and using specific features of the product, as well as assist you in monitoring and safeguarding the security of your home and home network;
· Provide you with information and suggestions regarding your family's internet usage and utility services;
·Measure or evaluate the effectiveness of the advertisements we display to you and other website visitors, and then target relevant personalized advertisements to you and others; And
Determine which parts of this website and our products are the most useful to you.
Why do we use information?
If we process your personal information to provide products or services, this is done based on the following necessities: fulfilling our contractual obligations to you; and for our legitimate interests - that is, providing products and services, maintaining our relationship with you, and protecting our business. If you choose not to provide us with the personal information necessary for us to provide you with products or services, we will be unable to provide those products or services to you. When you purchase and/or download new products, we will use your personal information only for the purposes stated in this Privacy Policy and as described in any notifications sent to you at the time of your purchase or download.
We will also use your personal information to protect our business (for instance, to prevent fraud), or to comply with legal requirements to which we are subject (such as tax or financial reporting requirements).
Information sharing
Under any circumstances, we will never rent or sell your personal information for marketing purposes to any third party. Only when you have authorized us to do so and in accordance with the relevant provisions in the "Marketing" section, will we share your personal information with third parties for marketing purposes. We share personal information through the following methods:
·Within hxt5.com, it is used for data processing or storage purposes;
·Within hxt5.com (including our subsidiaries, affiliated companies and all departments), all the aforementioned parties may use your information for the purposes disclosed in this Privacy Policy;
·Shared with business partners, service providers, authorized third-party agents or contractors to provide the services or transactions you have requested, including processing orders, hosting websites, storing your information, sending email communications on our behalf, and providing customer support.
Furthermore, we will share the aggregated and anonymized information for various purposes with third parties, including usage data about our products; these purposes include analyzing trends in home networks and utility usage, demonstrating to third parties how their products work in conjunction with ours, and overall enhancing the home network experience. We have taken measures to ensure that such information cannot be traced back to you personally, and require third parties to maintain all shared information in an anonymous state.
Any third party that shares your personal information with us must strictly keep it confidential and prohibit using it for any other purposes. We will take all reasonable measures to ensure that these third parties comply with the same privacy principles as those we followed when collecting your personal information.
If we need to use your personal information for any other purposes or share it with third parties, we will obtain your consent in advance - the specific forms may include email responses, checking the confirmation boxes or clicking the acceptance agreement, etc.
Marketing
You have the right to request that we not use your personal information for marketing purposes. If we plan to use your personal information for marketing purposes, or to disclose your personal information to any third party for marketing purposes, we will notify you before collecting your personal information. We will always provide you with the option to control your personal information. Some of these options will be presented to you in advance in the form of an agreement box to accept marketing information or to share your personal information with third parties.
According to the applicable usage terms or license agreement.
If you do not wish to receive direct marketing materials from us or third parties, in addition to following the "unsubscribe" instructions in the marketing emails, you can also send an email request to mdhakim31108653@gmail.com.
Our privacy policy and related practices are designed to provide a consistent level of protection for personal information across the globe. This means that we will continue to handle your information in accordance with the terms stated in this privacy policy and abide by all applicable laws and regulations.
We will retain your personal information only for the purposes of collecting such information, in accordance with the legitimate business needs described in this Privacy Policy, or if otherwise permitted by law. When we no longer need to use your personal information, we will remove it from our systems and records, and/or take measures to anonymize it to ensure that your identity cannot be identified through this information.
To determine the appropriate retention period for personal information, we will comprehensively consider the quantity, nature and sensitivity of the information; the potential risks of unauthorized use or disclosure of your personal information; the purpose for which we handle the personal information, and whether these purposes can be achieved through other means; as well as the requirements of applicable laws and regulations.
Safety
We are committed to implementing appropriate management, technical and physical security measures to protect the information collected on this website. Regrettably, transmitting information via the Internet is not 100% secure.
It is worth noting that if you are using a computer or device that is accessible to others, they may obtain your unencrypted personal information. If you do not want your information to be accessed by others, please be cautious when using public computers or devices, or when using any computer or device that may have access rights belonging to users who have not been authorized by you.
Third-party and social media link websites
This website and its online services may contain links to websites or online services operated by third parties. Once you leave this website, your activities will be subject to the "Terms of Use" and "Privacy Policy" of the respective third-party websites and online services. hxt5.com assumes no responsibility for the privacy practices or content of such websites and online services; we recommend that you carefully read the "Terms of Use" and "Privacy Policy" of any website or online service that you visit.
This website may include social media features, such as the "like" button on Facebook. Such features may collect information about your device's IP address, set cookies to assist you in interacting with the social media features, link you to social media websites where you can post personal information, and collect information from your social media account used to log in to this website (such as Facebook, Twitter, Instagram, etc.), including your name, date of birth, profile picture, and other details that you may have associated with that social media account. All interactions you have with the social media features are governed by the privacy policies of the social media companies that provide them.
The update of this privacy policy
We may update this privacy policy from time to time, so please check it frequently. If we make any changes to the privacy policy, we will publish the revised version on this page and include the updated revision date.
How to Contact Us
If you have any questions or comments regarding privacy related to this "Privacy Policy", please contact us at mdhakim31108653@gmail.com.
If you have any complaints or concerns regarding this "Privacy Policy", please contact us via the email address provided above. We will take all complaints regarding violations of privacy laws seriously. A dedicated person from Hxt5.com will investigate your complaint and provide a response within a reasonable time.
Contact Number: +8613926288382
Email: mdhakim31108653@gmail.com
Address: China +
